Apple Rolls Out Service Program to Fix MacBook Keyword Issues

Apple Rolls Out Service Program to Fix MacBook Keyword Issues

After series of reports, Apple is finally taking action on the notorious butterfly-switch keyboard in the MacBook and MacBook Pro laptops. Apple on Friday admitted the issue that has been occurring with some MacBook and MacBook Pro keyboards. According to apple, “small percentage of keyboards in certain MacBook and MacBook Pro models” may have the sticky keyboard problem that users have been complaining about.

Accepting the issue aren’t the funny thing here rather rendering free service to fix it for affected users is the sweetest thing all together. Just like the previous free replacement of battery for MacBook Pro units, affected users will get a fix for free from Apple, and anyone who has paid for a replacement keyboard or keys through Apple will be refunded for the cost of the repair.

Apple provided a statement to 9to5Mac about the issue, “Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don’t appear when pressed or keys that feel “sticky” or aren’t responding in a consistent manner.”

Every model listed, right from 2015’s 12-inch Retina MacBook to 2017’s 15-inch MacBook Pro, comes with the butterfly switch design Apple first rolled out with its computer revamp in 2015.

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For MacBook users experiencing issues, Apple has posted a support document on its website detailing the new keyboard service programme. Also, the MacBooks covered under the repair plan include models with and without the Touch Bar. To identify your laptop’s model and to see if it is eligible for this program, choose Apple menu > About This Mac.

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